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Kotik3000's avatar
Kotik3000
Explorer | Level 3
3 years ago

Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault

Hello dear Dropbox Community, I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I deci...
Dropbox Vault
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Kotik3000 - sorry to hear about this.

 

It sounds like you might have moved your photos library to Vault instead of copying it there.

 

Do you see any additional information in your events page perhaps?

 

Also, when you say that the folder has been removed from its original location,  can you clarify if you're getting any particular errors?

 

Let us know more and we'll take it from there.

  • Kotik3000's avatar
    Kotik3000
    Explorer | Level 3
    3 years ago
    Hey Walter,

    Thank you for your reply. Maybe I moved it instead of copying. But I wasn’t expecting that when I move a library from one folder to another on my Mac it will be cut into peaces and most files get lost.

    About event Page. What information shall I look on events page?

    No I haven’t received any errors from my MacOS. Where shall I look for them? I haven’t touched my laptop since it happened hoping that we can restore my photos.
    • Kotik3000's avatar
      Kotik3000
      Explorer | Level 3
      3 years ago

      I see that Dropbox created a folder View only conflicts at 08:22 a.m. when I was sleeping. There were NO events between this event and uploading another file event. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Kotik3000, the Dropbox Vault only remains open for 20 minutes for security purposes. 

         

        Most likely it wasn't possible to add your entire photo library within that period, hence the conflicts created when the Vault was shut.

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