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Forum Discussion
Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault
Hello dear Dropbox Community, I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I deci...
Hey Walter,
Thank you for your reply. Maybe I moved it instead of copying. But I wasnât expecting that when I move a library from one folder to another on my Mac it will be cut into peaces and most files get lost.
About event Page. What information shall I look on events page?
No I havenât received any errors from my MacOS. Where shall I look for them? I havenât touched my laptop since it happened hoping that we can restore my photos.
Thank you for your reply. Maybe I moved it instead of copying. But I wasnât expecting that when I move a library from one folder to another on my Mac it will be cut into peaces and most files get lost.
About event Page. What information shall I look on events page?
No I havenât received any errors from my MacOS. Where shall I look for them? I havenât touched my laptop since it happened hoping that we can restore my photos.
I see that Dropbox created a folder View only conflicts at 08:22 a.m. when I was sleeping. There were NO events between this event and uploading another file event.
- Jay
Dropbox Community Moderator
Hi Kotik3000, the Dropbox Vault only remains open for 20 minutes for security purposes.
Most likely it wasn't possible to add your entire photo library within that period, hence the conflicts created when the Vault was shut.
Hey Jay!
Strange. If it âremains open for 20 minutesâ, why does Dropbox send me a notification that it will close after the sync is finished? Also, if it âremains open for 20 minutes, â why view-only-conflicts 2023-11-05 folder was created at 08:22 a.m., more than 7 hours after I moved the library to vault folder on my Mac?
Why did Dropbox remove 50 Gigabytes of my photos from my laptop? And most importantly how then bring it back?Please I need help. Those pictures are important for me.
- Hannah
Hey Kotik3000, I really do understand your frustration over this.
However, if the files never made it to Dropbox, there's really no way for them to be retrieved through Dropbox, I'm afraid.
Here's some more info on what a view-only conflict is, but I would definitely suggest searching your computer for the missing files. Did you try your Trash?
