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Kotik3000's avatar
Kotik3000
Explorer | Level 3
3 years ago

Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault

Hello dear Dropbox Community, I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I deci...
Dropbox Vault
Mac
sync
Kotik3000's avatar
Kotik3000
Explorer | Level 3
3 years ago

I see that Dropbox created a folder View only conflicts at 08:22 a.m. when I was sleeping. There were NO events between this event and uploading another file event. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Kotik3000, the Dropbox Vault only remains open for 20 minutes for security purposes. 

 

Most likely it wasn't possible to add your entire photo library within that period, hence the conflicts created when the Vault was shut.

  • Kotik3000's avatar
    Kotik3000
    Explorer | Level 3
    3 years ago

    Hey Jay!

    Strange. If it „remains open for 20 minutes“, why does Dropbox send me a notification that it will close after the sync is finished? Also, if it „remains open for 20 minutes, “ why view-only-conflicts 2023-11-05 folder was created at 08:22 a.m., more than 7 hours after I moved the library to vault folder on my Mac?

    Why did Dropbox remove 50 Gigabytes of my photos from my laptop? And most importantly how then bring it back?

     

    Please I need help. Those pictures are important for me. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Kotik3000, I really do understand your frustration over this.

       

      However, if the files never made it to Dropbox, there's really no way for them to be retrieved through Dropbox, I'm afraid.

       

      Here's some more info on what a view-only conflict is, but I would definitely suggest searching your computer for the missing files. Did you try your Trash?

      • Kotik3000's avatar
        Kotik3000
        Explorer | Level 3
        3 years ago
        Hey Hannah,

        They made it to Dropbox. They were in Dropbox folder on my Mac. Why I move 70Gb and receive less than half in the end?

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