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Forum Discussion
Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault
Hello dear Dropbox Community, I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I deci...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Kotik3000, the Dropbox Vault only remains open for 20 minutes for security purposes.
Most likely it wasn't possible to add your entire photo library within that period, hence the conflicts created when the Vault was shut.
Hey Jay!
Strange. If it „remains open for 20 minutes“, why does Dropbox send me a notification that it will close after the sync is finished? Also, if it „remains open for 20 minutes, “ why view-only-conflicts 2023-11-05 folder was created at 08:22 a.m., more than 7 hours after I moved the library to vault folder on my Mac?
Why did Dropbox remove 50 Gigabytes of my photos from my laptop? And most importantly how then bring it back?
Please I need help. Those pictures are important for me.
- Hannah
Hey Kotik3000, I really do understand your frustration over this.
However, if the files never made it to Dropbox, there's really no way for them to be retrieved through Dropbox, I'm afraid.
Here's some more info on what a view-only conflict is, but I would definitely suggest searching your computer for the missing files. Did you try your Trash?
- Hey Hannah,
They made it to Dropbox. They were in Dropbox folder on my Mac. Why I move 70Gb and receive less than half in the end?- Rich
Super User II
Kotik3000 wrote:
They made it to Dropbox. They were in Dropbox folder on my Mac.That doesn't mean they made it to Dropbox.
The Dropbox folder on your computer is just a regular folder like any other. Putting files in the Dropbox folder doesn't mean that they made it to Dropbox. It just means that they're in the local Dropbox folder on your computer. The files then need to sync to the Dropbox servers. When that sync is complete, that's when they would have made it to Dropbox.
If the sync process was interrupted or the files were removed from the folder before the sync finished, they wouldn't have made it to the Dropbox servers, and Dropbox would have no way to recover them.
