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Forum Discussion
Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault
Hello dear Dropbox Community, I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I deci...
Rich
Super User II
Super User II
Kotik3000 wrote:
They made it to Dropbox. They were in Dropbox folder on my Mac.
That doesn't mean they made it to Dropbox.
The Dropbox folder on your computer is just a regular folder like any other. Putting files in the Dropbox folder doesn't mean that they made it to Dropbox. It just means that they're in the local Dropbox folder on your computer. The files then need to sync to the Dropbox servers. When that sync is complete, that's when they would have made it to Dropbox.
If the sync process was interrupted or the files were removed from the folder before the sync finished, they wouldn't have made it to the Dropbox servers, and Dropbox would have no way to recover them.
Then why did they disappear from my folder? You probably don’t get it. The problem is not that I don’t have files on Dropbox sever - the problem IS I don’t have them in my Dropbox folder!
