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Forum Discussion
Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault
Hello dear Dropbox Community,
I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I decided to sync my MacBook's Photos library, which is more than 70GB in size, to Dropbox Vault before heading out on a trip for safety reasons. I just copied them in the Dropbox folder on my Mac. I expected everything to be safely uploaded in the morning. However, this morning, Vault showed an empty file, and there’s a 16GB file outside the Vault that named view-only conflicts. Later Vault synced a folder of 2Gb. But even all together, it is not 70Gb of my memories. More than that, I see the original Photos folder in the pictures folder has been removed
These photos mean a lot to me — over a decade of memories. Can you help me find out what happened and how to return my photos?
Thank you a lot!
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Hannah,
Again.
The Photo library was moved to the Dropbox folder on my Mac on the evening of 4th November. 70Gb. The folder on my Mac contains only 16+2 = 18Gb and has been split into two libraries since 5th November.
Do you want me to tell you that MacOS changed the Dropbox folder? Never saw MacOS marking folders view-only-conflicts 7 hours after I moved folder. I think the most obvious explanation is that it's Dropbox, also that what the logs show.
I am very disappointed that after so many years of loyalty to Dropbox, the only support response I've received places the blame on me and zero wish to fix the issue.- Never saw MacOS marking folders view-only-conflicts 7 hours after I moved folder.
