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Forum Discussion

Charlot_2's avatar
Charlot_2
Explorer | Level 3
3 years ago

Ventura - Uploads via Safari stalled

I access my Dropbox files via Safari (Mac), not via the Desktop App.  When I was running Mojave I could upload 40 GB .zip files with no problem.  Since updating from Mojave to Ventura the upload of e...
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Charlot_2's avatar
Charlot_2
Explorer | Level 3
3 years ago

Walter,

 

 I removed cookies, cleared the history, and had Safari as the only app loaded.  Same result - it stalls after sending 17 mb or 52 mb of a 17 GB file.

 

 I tried with Firefox under same conditions and it didn't even begin the upload.

 

Thanks for any help,

   - Charlot

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you reboot your computer and router and me know if this persists Charlot_2?

 

If it does, I'd appreciate a screenshot of any error you might be getting too. 

  • Charlot_2's avatar
    Charlot_2
    Explorer | Level 3
    3 years ago

    Walter,

    I was skeptical but I reset my modem and rebooted my iMac and uploaded some test files successfully. However the uploads went slowly (52 minutes for 17 GB) and not without warning messages. See attached.

    Since I'd just upgraded from Mojave to Ventura I naturally think that's part of the problem. But it occurs to me now that maybe my ISP (Cox Cable) is throttling back on uploads. Does that ever occur?

    Thanks again.

    - Charlot

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Charlot_2, it is possible that certain ISPs can throttle connections to certain sites (or in general to any site), 

       

      Are you connected via ethernet cable or via WiFi to your router?

      • Charlot_2's avatar
        Charlot_2
        Explorer | Level 3
        3 years ago

        I'm connected via cable from my iMac to the router.  

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