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Webster1's avatar
Webster1
New member | Level 2
2 years ago

Video File Conversion ends up with a total loss of audio.

Using the Save As feature, I have a total loss of audio when converting from MOV to a MP4 720P or MP4 360P file (the video conversion looks fine).  Any ideas on how to remedy this?  The reason for co...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Webster1, did you try to preview the video directly from Dropbox, or using a local audio player? 

 

Can you send me a screenshot of the options you get when you click the Save As button on your end? 

Webster1's avatar
Webster1
New member | Level 2
2 years ago

Previewed directly from Dropbox.

 

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