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kevin f.1's avatar
kevin f.1
New member | Level 2
5 years ago
Solved

Videos not uploading

I went away for a week.  Came back all my photos uploaded into the Camera Upload folder as normal but none of my videos have uploaded at all.

 

Any idea why?

 

Camera uploads
Mobile
sync
  • Jay's avatar
    Jay
    5 years ago

    No worries, glad to hear that this helped. Let me know if you need any further assistance.

     

     

     

    Enjoy the remainder of your week!

     

     

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi kevin f.1, thanks for posting today!

     

    I'm sorry to hear about this. Could you check if the mobile app is enabled for video uploads in the settings?

     

    Could you attach a screenshot showing the camera upload settings on your device?

     

    Keep me posted!

    • kevin f.1's avatar
      kevin f.1
      New member | Level 2
      5 years ago

      thank you.  I went to the Dropbox app on the phone and camera uploads and the video uploads were turned off. 

       

      No idea how that happened as it did upload videos before i went away.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        No worries, glad to hear that this helped. Let me know if you need any further assistance.

         

         

         

        Enjoy the remainder of your week!

         

         

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