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REL_IT's avatar
REL_IT
Explorer | Level 3
10 months ago

View Only link is not loading folders from an app and the browser freezes

Hi Community,

 

Iam a Dropbox Plus user and I have shared one of my app's folder using the view only link option which allows anyone who has the link to view the same. But the generated view only link is kind of malfunctioning in following ways.

  1. Multiple Duplicate folders are shown whereas in actuall APP no such folders
  2. Loading for a long time yet not fully done.
  3. Browser freezes after sometime.

Note: I confirm I have signed out from dropbox account, tried Firefox, chrome and Edge in Incognito and normal login. (clearing all time cookies as well.)

Please help if anyone else had faced the same issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey REL_IT, thanks for joining the Dropbox Community!

     

    Can you let us know more about this app? Is it an API app that you created?

     

    Do the folders/files appear correctly when you're viewing them from your All files page?

     

    Keep me posted.

    • REL_IT's avatar
      REL_IT
      Explorer | Level 3

      Sorry for the confusion , its not APP I meant one of the shared folder in the dropbox. When i tried to share that via the view only link Iam facing the above mentioned issue.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the clarification, REL_IT.

         

        If you delete the link and create a new one, do you see the same thing?

         

        Also, is it possible to send us a screenshot of how the actual folder appears in the All files page (if it doesn't contain any personal info)?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey REL_IT, you mentioned that when checking both the app and online in your All files page, you can see the folder as is. 

     

    However, can you clarify more about the "view only that's causing the issue"? 

     

    Do you mean that the screenshot you attached above is when you try to click on the shared link? 

     

    If you could walk me through the steps that you follow, that'd be great. 

    • REL_IT's avatar
      REL_IT
      Explorer | Level 3

      Yes when i click on the view only link , you can see the duplicate files and folder that are being generated incorrectly whereas the local and online desktop app has correct folder.

       

      Please note that the link is always loading and freezing the browser with these dups.

       

      note: refer to the screenshot uploaded earlier.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey REL_IT - sorry to jump in here, but have you tried clearing your browser's cache or using another browser since you first noticed this? 

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