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REL_IT's avatar
REL_IT
Explorer | Level 3
2 years ago

View Only link is not loading folders from an app and the browser freezes

Hi Community,

 

Iam a Dropbox Plus user and I have shared one of my app's folder using the view only link option which allows anyone who has the link to view the same. But the generated view only link is kind of malfunctioning in following ways.

  1. Multiple Duplicate folders are shown whereas in actuall APP no such folders
  2. Loading for a long time yet not fully done.
  3. Browser freezes after sometime.

Note: I confirm I have signed out from dropbox account, tried Firefox, chrome and Edge in Incognito and normal login. (clearing all time cookies as well.)

Please help if anyone else had faced the same issue.

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  • REL_IT's avatar
    REL_IT
    Explorer | Level 3
    2 years ago

    Yes your understanding with the folders are right. i.e They are created programmatically by our app. But I can assure you they arent temporary and we can access the same folders in the Dropbox web app as well which doesnt contain any duplicate folders like the shared screenshots.

     

    All i need to do is share a view only link for our manager app users who needs to view the files that are unable to render by our another manager app. Like a proof verification app functionality. 

    Note: It is a Dropbox Plus account, Im not sure if i will  have more control over the view only link settings 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    REL_IT, are you having the same issue if you create a new folder directly via the Dropbox website (not your app), and then generate a view-only shared link for it?

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