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Forum Discussion

Alain Church's avatar
Alain Church
Collaborator | Level 8
20 days ago

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full C...
desktop
sync
Alain Church's avatar
Alain Church
Collaborator | Level 8
20 days ago

Test actions already taken:
1) connect -reconnect Neo three times
2) Reboot Laptop_PC
3) Quit and restart Dropbox

Next to be done:

a) Check if a W11 update is eventually pausing
[should not be ... having rebooted]

b) Check Dropbox update eventually available
[and not automatically downloaded and applied]

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
19 days ago

Could you try disconnecting the USB and then disable the camera upload feature in the desktop app, re-enable it using these steps, and try connecting your USB again?

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