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Alain Church's avatar
Alain Church
Collaborator | Level 8
20 days ago

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full C...
desktop
sync
Alain Church's avatar
Alain Church
Collaborator | Level 8
19 days ago

Update:
Discovered Dropbox doesn't Auto-update
>Previous version 236.4, actual updated 237.4
[direct update - not MS-Store]

Well suggested ... No... I had not yet done a Clean-Reinstall.

Note: **it seems a W11 issue**
I changed all the AutoPlay options from "Dropbox" to "Ask"

Explorer asks me for all the other supports, but nothing for Neo !!!!

AAaargh ... how to look for that???

I'll do a search, and then I'll keep you updated!

Found this> https://www.businessinsider.com/reference/autoplay-not-working-in-windows-11

Now I'll try all these suggestions and keep posted .

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Take your time Alain Church - just let us know of any updates!

    • Alain Church's avatar
      Alain Church
      Collaborator | Level 8
      17 days ago

      The only "workable" solution I've found, so far:

      Laptop_PC >> W11 Explorer 
      * Connect Dji Neo T
       * G: appears in navigation pane
      * Open G: 
      * Enter DJI Folder
      * Enter DISM Folder

      > Select new Videos

      Drag and paste into
      ://Dropbox/Camera Upload/DJI

      >That done, Dropbox makes them available to all the other devices

      🤷

    • Alain Church's avatar
      Alain Church
      Collaborator | Level 8
      11 days ago

      No explanation .. but it happened only once ... and didnt sync anything

      Now there are >Two< DJI NEO connected ... visible as:  G:  H:
      but still no sync from them

      Nikon Z camera sync correctly ... Visible as: Z 30 - Z f

       Any news from  your Devs ?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 days ago

        Thanks for the information. At this point in order for us to look into it further, could you try contacting the support team directly? 

        They should be able to provide some device-specific troubleshooting.

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