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Alain Church's avatar
Alain Church
Collaborator | Level 8
2 months ago

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full C...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Take your time Alain Church - just let us know of any updates!

Alain Church's avatar
Alain Church
Collaborator | Level 8
2 months ago

No explanation .. but it happened only once ... and didnt sync anything

Now there are >Two< DJI NEO connected ... visible as:  G:  H:
but still no sync from them

Nikon Z camera sync correctly ... Visible as: Z 30 - Z f

 Any news from  your Devs ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the information. At this point in order for us to look into it further, could you try contacting the support team directly? 

    They should be able to provide some device-specific troubleshooting.

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