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Alain Church's avatar
Alain Church
Collaborator | Level 8
2 months ago

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full C...
desktop
sync
Alain Church's avatar
Alain Church
Collaborator | Level 8
24 days ago

Support team are unsupportable:

They love so much standard answers, last time it took 89days to give me a simple solution to my big issue. A solution available from day one!!!
>>> Today I'm back as in July 2025... an update broke the Dropbox setting.
I had to uninstall to avoid garbage or losing files.

Back to the previous issue.

Now I have an RC2 device with a lot of folders/directories.
Some are recognized but only partially synced.

a) I need the .srt files with the mp4. Is there a way to tell Dropbox these are video/audio files ?
b) I have mp4 files in a different RC2 directory that Dropbox doesn't find automatically. 

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