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Rayza's avatar
Rayza
Explorer | Level 3
7 months ago

"We’ve interrupted your sharing activity." How can I resolve this error?

I cannot share my files anymore. When attempting to I am getting this message below "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I h...
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Rayza's avatar
Rayza
Explorer | Level 3
7 months ago

Initially I deleted 2 files that I suspected, then once the initial interruption lifted I uploaded the one I thought was ok again, I noticed after a short while that my sharing was interrupted again so came to the conclusion it was actually this file. This has been a good few days now that I have not been able to share. It would be good if Dropbox could notify it's users of said file that apparently has malware and has interrupted sharing. This would be easier to manage rather than guessing, as some files do have false positives on virus scans

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thank you for the additional details and your feedback on this as well Rayza 

If you're still getting this error when trying to share, you can let us know here and we'll reach out via email to investigate further if needed. 

  • Rayza's avatar
    Rayza
    Explorer | Level 3
    7 months ago

    I'm still getting the error so would be good to speak via email, thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Sure thing Rayza - I've just followed up via email, so you can have a look at your inbox for my message and we'll take it from there.

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