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MerlinAwards's avatar
MerlinAwards
New member | Level 2
7 months ago
Solved

"We’ve interrupted your sharing activity" error - what can I do?

Hi, My sharing has been suspended but I'm not clear why? Read the help center article but I'm still no wiser on what action I need to take to get it back... Any advice would be gratefully received!...
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  • Hannah's avatar
    Hannah
    7 months ago

    Sure thing, MerlinAwards, I just emailed you. See you there!

MerlinAwards's avatar
MerlinAwards
New member | Level 2
7 months ago

Hi Mark,

Thanks for your speedy reply.  Yes - this is the first time it has happened (had an account for about 5 years). I have left it for over a week in the hope it would sort itself out but nothing has happened. Not sure how to contact support - I seem to get in a loop that sends me back to the article each time! Any advice on how to get in touch with them???

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey MerlinAwards, can we send you an email, so we can check out your issue internally?

  • MerlinAwards's avatar
    MerlinAwards
    New member | Level 2
    7 months ago

    Yes - please do contact me!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Sure thing, MerlinAwards, I just emailed you. See you there!

  • Farnaz12's avatar
    Farnaz12
    New member | Level 2
    7 months ago

    Hi I hope you help me too.I am receiving the following error when trying to share a folder Could not complete the share. We have interrupted your sharing activity.I am not sure why this is happening. Please let me know how to fix this or what I should do. It is the first time I have had this problem in 2 years.Thank you!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Farnaz12, thanks for letting us know and sorry to see that you're having an issue.

      I just sent you an email, so we can investigate this further internally.

      See you there!

      • Farnaz12's avatar
        Farnaz12
        New member | Level 2
        7 months ago

        Thanks a lot. I received your email and replied.

        Best

         

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