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anonymous's avatar
anonymous
2 years ago

We can't share any files due to supposed phishing content

All day and without exception when I try to share any file or folder associated with my Business Dropbox account I get the following error "Can’t share file. We’ve interrupted your sharing activity b...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
anonymous wrote:

We’ve interrupted your sharing activity because your files might contain phishing content. ... can't even share newly and completely empty folders without getting this error.

You ability to share has been blocked by Dropbox. You won't be able to share any files in your account until the issue is resolved. You need to contact Support.

anonymous's avatar
anonymous
2 years ago

Yes, it is very clear the ability to share has been blocked and I have already tried contacting 'support' on multiple occasions. But the problem is very much not resolved which is why I am asking on a community forum as our ability to actually use our very expensive "Dropbox for Business" has ground to a standstill, especially without any direct way to reach someone at Dropbox who can reinstate sharing ASAP rather than waiting for some ticket sent in the ether to be addressed. No idea why it was 'blocked' but it is unacceptable that we pay thousands of dollars each year to Dropbox only to have functionality randomly blocked without cause, explanation or fix. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    anonymous - Your Team admin can get live chat support at www.dropbox.com/support. 

    • anonymous's avatar
      anonymous
      2 years ago

      What is going on here? Been nearly 48 hours and still no fix from Dropbox. The file that caused the account to be 'banned' file had zero issues with it, but went ahead and deleted it and here we are with still no fix.

       

      Completely unacceptable that Dropbox just unilaterally freezes an account then takes a month of Sundays to correct their blatant error. What a horrible customer service experience. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey anonymous, sorry to see that you're having this issue.

         

        I can see that our team is currently working on your case, so make sure to keep an eye on the email communication for any updates.

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