Forum Discussion

EstefaniaVega's avatar
EstefaniaVega
New member | Level 2
3 years ago

We need to see the email address of the person who sends the pictures via file request

When we request photos from clients here: [link removed] Sometimes they don't add their business name or client's name, so we end up not knowing who the photos belong to. Is there any way to see at...
File requests
Share
sync
upload
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
EstefaniaVega wrote:

Is there any way to see at least the email address from where they sent the pics?

Email, no, but you'll receive an email notification that will include the name entered by the uploader and the name of the file they sent.

 

 

EstefaniaVega's avatar
EstefaniaVega
New member | Level 2
3 years ago

Yeah, I know that. Thank you for your answer by the way. It's not enough. The person's first name is not enough for us to figure out who the photos belong to for multiple reasons:
* It can be any person from the client's business uploading the pic
* First name is not enough- So many first names are the same

So, we need AT LEAST the email address of the person who is sending it. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    EstefaniaVega wrote:

    So, we need AT LEAST the email address of the person who is sending it. 

    Unfortunately, that information is not made available.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!