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nyuminyumi's avatar
nyuminyumi
Explorer | Level 3
6 months ago

"We were unable to complete your request" error when trying to join shared folder.

I can't join a shared folder. The error message "We were unable to complete your request" keeps popping up. The owner of the folder set it to "can edit", which means I can supposedly edit and access ...
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nyuminyumi's avatar
nyuminyumi
Explorer | Level 3
6 months ago

The folder they are trying to share to me is an empty folder, so I definitely have a lot of free space because I haven't uploaded anything on my dropbox. And I'm trying to join the folder on my browser on the link that they sent me.

Here is what it looks like when I try to click "Join folder"

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi from me as well, nyuminyumi​!

Can you try to join the folder from the notification you received on the bell icon on dropbox.com to see if it works?

Otherwise, can you see the folder here? If so, hover over it with your mouse so that the "join folder" button appears and then click on this button and let us know if it allows you to join the folder.

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