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nyuminyumi's avatar
nyuminyumi
Explorer | Level 3
6 months ago

"We were unable to complete your request" error when trying to join shared folder.

I can't join a shared folder. The error message "We were unable to complete your request" keeps popping up. The owner of the folder set it to "can edit", which means I can supposedly edit and access ...
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nyuminyumi's avatar
nyuminyumi
Explorer | Level 3
6 months ago

The folder they are trying to share to me is an empty folder, so I definitely have a lot of free space because I haven't uploaded anything on my dropbox. And I'm trying to join the folder on my browser on the link that they sent me.

Here is what it looks like when I try to click "Join folder"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi dana Reyes, just checking to see if you saw our last reply. 

If you still need any help feel free to reach out with the information we requested. 

If your issue has been solved, let us know what worked for you!

  • nyuminyumi's avatar
    nyuminyumi
    Explorer | Level 3
    5 months ago

    Hello!

    My issue still hasn't been resolved. I previously replied with an attached screenshot

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