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rfog's avatar
rfog
Collaborator | Level 9
6 years ago
Solved

White cross in some files in Windows 10

Take a look to the next capture: What that white cross means? Files are in local, and I have that cross in most of my local files. They work, they sync, but they have the cross, and I haven'...
desktop
GUI
sync
windows
  • Jay's avatar
    Jay
    6 years ago

    Hi rfog, thanks for messaging the Community!

     

    It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

     

    Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

     

    Keep me posted!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!

  • rfog's avatar
    rfog
    Collaborator | Level 9
    6 years ago

    Jay ,

     

    I have 3 :innocent: Drobpox, OneDrive and iCloudDrive. I think iCloud Drive does not use overlays, but OneDrive uses them. Once I closed OneDrive, all overlays dissapeard, from OneDrive folders and from Dropbox. Could be that. If is only cosmetic issues, I don't mind.

     

    Thanks.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      It is mainly cosmetic, though it can interfere in seeing if files are syncing or up to date.

       

      If you're not using any of those apps, try disabling them permanently or upon startup, so that Dropbox would be able to show the icons.

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