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Forum Discussion

sheridap's avatar
sheridap
New member | Level 2
4 years ago

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.   thanks in advance for help/ thoughts.   1 - navigate to menu 2 - select c...
Create
Web
FCBC's avatar
FCBC
New member | Level 2
4 years ago

I'm also getting the exact same error. For me, it's not a shared folder. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi FCBC, sorry to hear about this. 

 

Could you clear your browser's cache and/or try another browser?

 

If you do and still get the same results, please send us a screenshot so that we can have a visual too.

 

Thanks!

  • Arthur Zey's avatar
    Arthur Zey
    Explorer | Level 4
    4 years ago

    I own the containing folder.

    I just cleared cache and cookies and logged in again.

    Tried to create a folder the same way as the OP; got this error:

    Chrome 107.0.5304.62 on macOS 13.0.

     

    Just tried on Android app 305.1.4 on Pixel 7 Pro:

     

    Aside from the UI bug that I reported months ago and doesn't seem to be a priority to fix (the fact that the contents of the text field are offset and cut off), I can't create a folder that way, either.

     

    But files seem to be syncing across devices just fine.

    • Arthur Zey's avatar
      Arthur Zey
      Explorer | Level 4
      4 years ago

      Nevermind. I guess it was a transient issue that resolved itself. Just a bit annoying that Dropbox status shows no downtime or degradation of services, which feels quite deceptive.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Arthur Zey, thanks for posting here today! 

         

        I'm glad this was a fleeting issue, that resolved itself. Keep in mind that it could be related to your browser, hence the lack of reports on the status page.

         

        I hope this clarifies.  

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