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Forum Discussion

sheridap's avatar
sheridap
New member | Level 2
4 years ago

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.   thanks in advance for help/ thoughts.   1 - navigate to menu 2 - select c...
Create
Web
Karlov's avatar
Karlov
Explorer | Level 3
4 years ago

In our company account, as an admin, I can no longer create folders at the top level. The create button is no longer clickable. I am told I do not have authorization.

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Karlov, welcome to our Community!

 

Just to clarify, are you trying to create a Team folder? Also, what do you see when you hover your mouse over the "i" icon on the top of the page?

 

Let me know more, and we'll take it from there!

  • Karlov's avatar
    Karlov
    Explorer | Level 3
    4 years ago

    Hi Megan,

     

    Tnak you for your message.

    I am trying to create any folder on the top level. I am being told here that I do not have the permission.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Karlov, can you kindly walk me through the steps you follow, when trying to create a new folder? 

       

      Have you also tried a different browser, or incognito tab on your current one? 

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