Forum Discussion

Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
2 years ago

Why are my photos being duplicated in a different aspect ratio?

When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
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Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
2 years ago

I have the app installed on my cell phone and it automatically transfers to my PC.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?

  • Hugo Silva's avatar
    Hugo Silva
    Explorer | Level 3
    2 years ago

    Good morning.

    I'm not using any filter. I take photos in standard mode. And the problem persists. When I go to Drop, there are always 2 photos, one of which is cut off from the sides.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you clarify what you mean by 'standard mode'? By default, images should be 16:9, and Dropbox can't change your images in this manner. It will only upload what is generated by the phone, which would mean the images could be 4:3, and then the original unfiltered 16:9 image is also uploaded. 

       

      Do the filenames have different dates and times, or are they exactly the same?

       

      Could you attach a screenshot showing what you see when you take a photo on your phone, while hiding any personal info?

      • Hugo Silva's avatar
        Hugo Silva
        Explorer | Level 3
        2 years ago

          Taken in initial 16:9 mode. And when passed to Drop, 2 photographs appear, one of which is cut off from the sides

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