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Forum Discussion

XX28's avatar
XX28
New member | Level 1
10 months ago

Why are photos being uploaded twice?

Hi there, I’m hoping someone can help me out as I can’t figure out why certain photos are being saved multiple times when I upload them. I upload from my iPhone and in my most recent upload, there we...
Mobile
Photos
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi XX28, thanks for bringing this to our attention.

Are you using the camera upload feature in the Dropbox mobile app?

Do you have any filters applied to your images, such as portrait mode, or are you using a non-standard camera app?

This will help me to assist further!

XX28's avatar
XX28
New member | Level 1
10 months ago

Hi Jay, thanks for your response. i sometimes use portrait mode on the camera but it’s not only these photos being duplicated. It’s all of them.  I don’t use any other camera app. Thanks 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Just to check , are you using the camera upload feature, or are you uploading them manually?

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