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Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
8 years ago
Solved

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
desktop
sync
  • Jay's avatar
    Jay
    8 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
Binko's avatar
Binko
Explorer | Level 4
7 years ago

Thanks Rich,

Can't wait...

You know if there's going to be some kind of notification or if I should go every now and then check if it suddenly appeared?

Or if each time I check, I have to quit the app, or make an update or re-install the whole thing?

Thanks again for your help

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey there Binko, are you still not able to see the smart sync option in your desktop app yet?
 
You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following:
 
  1. Click the Dropbox icon in your menu bar.
  2. Click the gear icon in the top right of the window.
  3. Choose Preferences

  4. Go to the General tab and enable Smart Sync.
 
Hope this helps - Cheers!
  • kane656's avatar
    kane656
    New member | Level 2
    7 years ago

    Hi Daphne

    I am having exactly the same problem. It was working up until a week or so ago. No contextual menus either like Binko, although there are checkbox/cloud icons in the Finder and apparently I have the most recent version of Dropbox. I am running Yosemite 10.10.5.

    If I continue down this path eventually I will run out of hard drive space with all of these 'Local' versions on my computer, with no option to make 'Online Only'.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago
      Hey there kane656,
       
      Can you just let me know if you don’t see the option for Smart sync at all, or are you perhaps seeing the option but not seeing the sub menu “Online only” and “Local” like described here?
       
      Also in your reply, can you let me know if your sync status is up-to-date and the version of the desktop app you’re running?
       
      Cheers!
      • KMH8's avatar
        KMH8
        New member | Level 2
        7 years ago

        Good morning, I am having the same issue, I have reload the dropbox application using the methods described on your help section however I am still unable to see the smart sync option when I click on a folder.

         

        Any help would be appreciated.

        Kind regardS

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