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Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
8 years ago
Solved

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
desktop
sync
  • Jay's avatar
    Jay
    8 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey there Binko, are you still not able to see the smart sync option in your desktop app yet?
 
You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following:
 
  1. Click the Dropbox icon in your menu bar.
  2. Click the gear icon in the top right of the window.
  3. Choose Preferences…
  4. Go to the General tab and enable Smart Sync.
 
Hope this helps - Cheers!
kane656's avatar
kane656
New member | Level 2
7 years ago

Hi Daphne

I am having exactly the same problem. It was working up until a week or so ago. No contextual menus either like Binko, although there are checkbox/cloud icons in the Finder and apparently I have the most recent version of Dropbox. I am running Yosemite 10.10.5.

If I continue down this path eventually I will run out of hard drive space with all of these 'Local' versions on my computer, with no option to make 'Online Only'.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there kane656,
     
    Can you just let me know if you don’t see the option for Smart sync at all, or are you perhaps seeing the option but not seeing the sub menu “Online only” and “Local” like described here?
     
    Also in your reply, can you let me know if your sync status is up-to-date and the version of the desktop app you’re running?
     
    Cheers!
    • KMH8's avatar
      KMH8
      New member | Level 2
      7 years ago

      Good morning, I am having the same issue, I have reload the dropbox application using the methods described on your help section however I am still unable to see the smart sync option when I click on a folder.

       

      Any help would be appreciated.

      Kind regardS

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
        Hey KMH8,
         
        Can you let me know the current sync status and version of the desktop app that you are running currently? 
         
        Also, can you clarify for me if you’re not able to see the “Smart sync” option at all when right clicking a folder or do you see this option but no sub menu showing “Local/Online only”? If you could provide a screenshot of this (excluding any personal info) it would help me to understand the issue you’re describing better.
         
        Let me know what you find - Thanks!

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