Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
8 years ago
Solved

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders online. 

 

I have managed to do this on the Dell by right clicking on the folder and selecting smart sync and then online. 

I am control clicking on the MAC on a folder and it doesnt give me the same drop down menu option - there is no option to select smart sync?

 

Any ideas?

desktop
sync
  • Jay's avatar
    Jay
    8 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!

12 Replies

Show More
  • KMH8's avatar
    KMH8
    New member | Level 2
    7 years ago

    Good morning, I am having the same issue, I have reload the dropbox application using the methods described on your help section however I am still unable to see the smart sync option when I click on a folder.

     

    Any help would be appreciated.

    Kind regardS

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey KMH8,
     
    Can you let me know the current sync status and version of the desktop app that you are running currently? 
     
    Also, can you clarify for me if you’re not able to see the “Smart sync” option at all when right clicking a folder or do you see this option but no sub menu showing “Local/Online only”? If you could provide a screenshot of this (excluding any personal info) it would help me to understand the issue you’re describing better.
     
    Let me know what you find - Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!