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DropBilly's avatar
DropBilly
Explorer | Level 3
2 years ago
Solved

Why can't the recipients of a shared link access it from the web, but are asked to open the app?

I have a dropbox account and use it on on my iOs apps as well as app on MacBook and iMac.     I want to be able to share the documents in one folder with a few people (Advance Healthcare Direct...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey DropBilly, thanks for the screenshot and the additional info.

     

    If they just tap on "View folder", where does it redirect them to?

DropBilly's avatar
DropBilly
Explorer | Level 3
2 years ago

Thanks for your response Nancy.  Here's a screenshot when someone on their iPhone clicks on a link I sent.  As I said in my original post, previously when I sent a link to a folder on my dropBox and it was clicked on an iPhone, it would simply open the folder whether you had the app or not. Now it says "You need the new app to continue"

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DropBilly, thanks for the screenshot and the additional info.

 

If they just tap on "View folder", where does it redirect them to?

  • DropBilly's avatar
    DropBilly
    Explorer | Level 3
    2 years ago

    Thanks.  Pretty tiny compared to everything else so didn't notice.  It worked.

  • BlondeInTally 's avatar
    BlondeInTally
    New member | Level 2
    2 years ago
    For me when I click "view folder" it just displays the same page, requiring the app.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      BlondeInTally , are you seeing the same thing with multiple shared links? 

       

      Do you have another browser on your mobile device where you can test this on?

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