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Why do I have Dropbox Alias?
I seem to have Dropbox and Dropbox Alias. I've no idea why. Can I just bin the Dropbox Alias? Will that cause problems?
I didn't intend to open a new Dropbox account when I changed computers, but as my Dropbox disappeared, I thought I had no option. I now seem to have multiple Dropboxes and aliases - I don't know why. I simply tried (unsuccessfully) to move Dropbox (as opposed to Dropbox alias) from My Documents to Favourites. Can I retain a single Dropbox account? And can I get rid of these aliases?
Ann
Calvin2DBX
Dropbox Community Moderator
Dropbox Community ModeratorHi catstepmum!
I'd like to chip in here with some things you can check on your side to get to the bottom of this.
Firstly, as you have, or had, more than one account, it seems, let's make sure you can sign into both accounts using the website. If using the same web browser, sign out, then in to each account in turn, or if you have multiple browsers/devices, even easier is signing into one account per web browser/device.
So long as all the files have gone up to the account associated with the Dropbox (Old) folder, you can simply delete that on the computer for now.
You'd then check to see in which account you have most of the content you need. If there's some in one and not in the other, check here how to resolve this.
Once you've decided, it's simply a matter of signing in to that account in the desktop app, instead.
If you still face issues with aliases, after, as this will need some more customized troubleshooting, you can open a support ticket where we can help you in more detail.
Thanks!
