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Forum Discussion

stephengrace's avatar
stephengrace
New member | Level 2
7 years ago
Solved

Why do I keep seeing a 'Waiting to upload' message when trying to upload files to Dropbox?

All day i have been trying to upload photos, however there is no upload activity. All i keep seeing on the photos i want to upload is "Waiting to upload". I have tried to upload the photos through my...
Mobile
sync
upload
  • Walter's avatar
    Walter
    7 years ago

    Hey Stephen - sorry to hear about this.

     

    As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 

     

    To clear your cache, please follow the steps listed below:


    1. Navigate to the “Account” tab
    2. Tap the gear icon in the upper-right corner of the screen
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.

     

    Let me know ifLet me know if you're still stuck with the "waiting to upload" message and I'll reach out via email to your Dropbox associated address so we can work on it together. 

     

    Thanks!

     

    PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?

     

    Mod note: edited to update the instructions [last updated 2022]

lolabarri's avatar
lolabarri
New member | Level 2
6 years ago

@walter 

Having this same issue. I've tried all the steps mentioned in the thread.  Vidoes will upload but pictures just sit there doing nothing.  Definitely very frustrating.  Been using dropbox for years and have never had this problem before. It's been like this for 2 days now. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Haruspex & lolabarri - thanks for your reports. 

Could you confirm with me that you're running the most updated version of your mobile's OS and our app's most recent build (found within your mobile's app store)? 

Also, does it happen when on wifi or cellular data or maybe both? 

Any additional information you think might help our investigation is more than welcome! 

Thank you and happy Monday! 

  • lolabarri's avatar
    lolabarri
    New member | Level 2
    6 years ago
    Yup, everything is updated. Cache is cleared. Logged out and and in. Even deleted and re uploaded app. Turned phone on and off. Have tried WiFi and data. Still won’t upload photos, they just sit there. Video will upload though.
  • Haruspex's avatar
    Haruspex
    Helpful | Level 6
    6 years ago

    Except reinstalling the app I tried everything as lolabarri .

    Maybe something with the heic-jpeg conversion? The Photos app does it automatically in the background.

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