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Forum Discussion

Leo289's avatar
Leo289
Explorer | Level 3
2 years ago
Solved

Why the Dropbox constantly makes my files online-only even if I make them local?

Recently, I found that after I make some files locally, if I leave it aside like 10-20 minutes, I will find them online-only again. It is quite frustrating because it means that I have to constantly ...
desktop
sync
  • Jay's avatar
    Jay
    2 years ago

    Hi Leo289, could you try instead right clicking the file and choosing Make available offline and let us know if you experience this issue on those files as well?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for these screenshots, Leo! Can you send me one more of what you see after right clicking on your local Dropbox folder and going to “Get info”? 

 

Are your files back to online-only at the time you take this screenshot or downloaded locally?

Leo289's avatar
Leo289
Explorer | Level 3
2 years ago

 Hi Nancy,

 

I think so. Sometimes it is unnoticeable because it won't make the entire folder online-only, it will just make some files within that folder online-only while I just made the entire folder local. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that! Out of curiosity, if you open the folder and make its files available offline directly, instead of the folder, are you experiencing the same behavior?

    • Leo289's avatar
      Leo289
      Explorer | Level 3
      2 years ago

      When the issue happened, sometimes I will just click on the few files that have become online-only and make them local. But the issue will happen again. I just encounter the issue again with one of the folder I've been working on. Another thing is that the fully-local icon (green tick) has been disappeared for quite some time. I just saw it re-appeared in one of my folder today. Usually, even if all the files are made local, I don't see the green tick by the folder. I don't know whether that's relevant or not. 

    • Leo289's avatar
      Leo289
      Explorer | Level 3
      2 years ago

      I just noticed that the green tick will appear if I right click the folder and choose "make available offline". But usually, I will click the download symbol right next to the folder, but there won't be a green tick. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        When making your files/folders available offline in general, are you right clicking on them and selecting the “Make available offline” option or are you usually clicking on the cloud icon with the arrow next to them?

         

        I’d just like to confirm that this is happening no matter the way you download your files locally, and not just when you click on the cloud icon.

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