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Forum Discussion

Carly B.'s avatar
Carly B.
Explorer | Level 3
5 years ago

Word documents won't save to dropbox - goes back to 'Document 1'

If I start a new Word document ("Document 1") and go to save it to a Dropbox folder with a new name ("The saved document"), the document window will have the new name across the top for a couple of s...
desktop
Microsoft Office
sync
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Carly B., thanks for posting!

Can you please clarify if you're creating your documents directly in Word and then saving them to your Dropbox folder or are you creating them in the Dropbox folder?

If you open the docs through our website, what do you see?

Keep me posted!
Carly B.'s avatar
Carly B.
Explorer | Level 3
5 years ago

I am creating directly in Word and then trying to save them in my dropbox folder. I haven't looked on the website folders for them, next time it happens I will have a look and see. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sounds good, Carly! I'd also try creating them directly in Dropbox, to see if there's a difference. 

    If you ever need anything else, make sure to give us a shout!
    • Carly B.'s avatar
      Carly B.
      Explorer | Level 3
      5 years ago

      I'm not sure what sounds good as I still can't save word documents to my dropbox folder on my computer which is the main reason I like dropbox.  I don't want to save to the dropbox website.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks for the update, Carly!

        What happens if you try to create a Word file directly from Dropbox (locally, not the website)?

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