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Carly B.'s avatar
Carly B.
Explorer | Level 3
5 years ago

Word documents won't save to dropbox - goes back to 'Document 1'

If I start a new Word document ("Document 1") and go to save it to a Dropbox folder with a new name ("The saved document"), the document window will have the new name across the top for a couple of s...
desktop
Microsoft Office
sync
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Sounds good, Carly! I'd also try creating them directly in Dropbox, to see if there's a difference. 

If you ever need anything else, make sure to give us a shout!
Carly B.'s avatar
Carly B.
Explorer | Level 3
5 years ago

I'm not sure what sounds good as I still can't save word documents to my dropbox folder on my computer which is the main reason I like dropbox.  I don't want to save to the dropbox website.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update, Carly!

    What happens if you try to create a Word file directly from Dropbox (locally, not the website)?
    • robestoll's avatar
      robestoll
      New member | Level 2
      5 years ago

      How do you create a word doc direclty from dropbox? That doesn't make sense. You open word, click new and word creates the doc. I have the same issue and it's super frustrating.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hi robestoll, you can create a Word document via the Dropbox site, and you can edit it from there as well.

        What version of Word are you running, and on what device are you experiencing this issue?

        Any other info or screenshots would be helpful!

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