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Grafiti4u's avatar
Grafiti4u
Explorer | Level 3
4 years ago
Solved

Wrong name on emails from dropbox

When I get an email when someone shares a file with me in dropbox, it says "From: Lisa via Dropbox". My name is Kristi, not sure why it says 'Lisa'
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  • Rich's avatar
    Rich
    4 years ago
    Grafiti4u wrote:

    ... that is why it is so weird they all show 'From: Lisa".

    Did you save a contact in your address book that could be causing this, and your mail client is simply finding a match for the sender's email (Dropbox) and displaying the name associated with it?

Grafiti4u's avatar
Grafiti4u
Explorer | Level 3
4 years ago

Here is a screen shot showing 3 different emails from dropbox. 1st one is from Lisa, 2nd one is from Scott, 3rd one I sent to myself.  I also checked the source code of each email, and they all say the correct person in the 'from' category (it says From: [removed]  or From: [email removed as per Community Guidelines] ) so that is why it is so weird they all show 'From: Lisa".  Here is a screen shot:

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Grafiti4u wrote:

... that is why it is so weird they all show 'From: Lisa".

Did you save a contact in your address book that could be causing this, and your mail client is simply finding a match for the sender's email (Dropbox) and displaying the name associated with it?

  • Grafiti4u's avatar
    Grafiti4u
    Explorer | Level 3
    4 years ago

    BINGO!

    Thanks Rich - that is EXACTLY what it was doing! It was driving me crazy! Thanks to everyone for helping me out with this!
    Kristi

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