Dropbox folder size is wrong

Hey there dber - how are you today?

First off, thanks for flagging this. Could you be so kind and provide a screenshot ( or more if needed) of this discrepancy in order to have a further look into it? Also, can you please let me know if you have restarted your computer after seeing this at all?

Thanks in advance for your reply! 

Hello,

I have around 700 000 files in dropbox in the cloud, of which I sync around 500 000 (around 600 Gb) After relinking the dropbox folder, and looking at the properties, the filenumber never stops rising, I closed the properties window at 3,5 TB and 2 000 000 + files.
The resyncing takes about 4 days and 40% of CPU time ( I7 octacore 4700). How can  this be? 
Is there a way to take a 'snapshot', upload this and afterwards, do the syncing based on this snaphot, which should be the same locally and remotely of course?

It is a burden, to resync a computer, especially a laptop...

Hey jeedee23 - how are you today?

Could you please let me know what your app says at the moment? Is it " Up to date" or still syncing?

Syncing that many files can take some time so I would go with Mark's suggestion here - just wait a little bit more until your desktop app states " Up to date".  Another thing you could do here would be to change your bandwidth settings to boost the syncing process.  

Moreover, it appears that your account contains a large amount of files. Kindly note that the performance of the desktop application starts to decline after reaching about 300,000 files. You can read more about this issue here. 

Another recommended way you can speed up your Dropbox is by using Selective sync which allows you to control which files and folders are being synced with a computer. Remember that if you’re having trouble accessing your files right now because of selective sync issues, your files are always safe and accessible on dropbox.com.

Finally, if you still have questions about this, I would suggest that you logged a ticket with our team and let them know about this in order to investigate this further if needed with all of our tools available and account specific information. 

I hope this information helps. If there's anything else I can do from my end to help, please do let me know and have a great day!

Hi Walt 3R,

I did not get an answer to my question. I presume you did not read the problem very well... All of the solutions you imply are already known to me.

Bandwith in Belgium is 200 Mbps. 

But I already have an up to date dropbox in my network.

So why download and upload the **bleep** thing.

It says : "uploading 16000 + files", which are not needed for uploading... remaining 905000 files, while there are 'only' 700 000 files...

I think it is better to download the whole dropbox, than to sync an existing one...

We have similar issue, the root Dropbox folders show incorrect file sizes for our files/folders in Windows 10. I have reinstalled Dropbox and didn't work. There is something very fishy going on here.

Everything is Sync'd. Smart Sync and Selective Sync are not used.

Dropbox (Top Level - Root)

• Size: 4.91 GB
• Size on Disk: 4.92 GB
• Contains: 5,138 files, 525 folders

Dropbox Sub Folder 1 - ADMIN

• Size: 2.45 GB
• Size on Disk: 2.45 GB
• Contains: 4,426 files, 505 folders

Dropbox Sub Folder 2 - MAR

• Size: 22.6 GB
• Size on Disk: 22.7 GB
• Contains: 14,916 files, 2,735 folders

Dropbox Sub Folder 3 - SALES

• Size: 4.61 GB
• Size on Disk: 4.62 GB
• Contains: 4,858 files, 847 folders

Dropbox Sub Folder 4 - ENG

• Size: 163 MB
• Size on Disk: 163 MB
• Contains: 229 files, 126 folders

If I click into Sub Folder 4 - ENG, select all and in Explorer click properties the size grows:

• Size: 20.0 GB
• Size on Disk: 11.7 GB (this should be the same as size as nothing is smart or selective sync)

Something is very much up here, Windows is not seeing or Dropbox is not correctly calcauting the file sizes in Windows 10.

Hey there lukearr - thanks for the report!

As I'd really need to take a deeper look into this to see what's going on, I've found your existing ticket in our system and replied to you there.

Check your inbox for my email and we'll take it from there. Thanks! 

Hi,

WHY are you keeping this in the dark? 

I received your answer which was not an answer to the question.

The only  solution I found was:

1. completely remove dropbox and its contents from all devices.
2. Then install a fresh Windows 10
3. Then install dropbox and do selective sync  of a few folders
4. Then work on until you have what you need. 

Takes a couple of days, but the dropbox in the cloud has taken care of your files.

I think: I had smart copy  installed, and I had a different thumbnail for every folder (the desktop.ini file in every folder)

Somehow this corrupted the data on the computer, since no files were lost in dropbox itself. (I have 700 000 + files , around 900 GB)

Conclusion: dropbox is ok, try to tamper anything on win10 and you are f...

Regards

Johan

PS: the "snapshot" of the filedirectory on dropbox would still be a lot of help. I remember there used to be "Your drive already has a dropbox folder on it. Do you want to sync these files with dropbox"??

This option is gone. I suppose if the cache would contain a database with the filestructure, compare the actual files with the files in the cloud, and not download if identical, this would save a lot of time and bandwidth.

Dropbox, can you PLEASE provide a solution to the above issue!!?? I am experiencing the same: TOTAL inaccuracy of a folder size and file count for all the contained nested folders and files. This is an OUTRAGEOUS issue. For a file management/synching system, there is NOTHING more important than the integrity of the files which includes file counts and file sizes. Users rely on that information is total critical ways, like relying on a car having 4 wheels. Totally careless to let this slip by. Please provide fix ASAP.