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TT-2022's avatar
TT-2022
New member | Level 2
4 years ago
Solved

Wrong email account

Hi there!
I received a promotional account (100gb free for 1 year), but I mistyped the email address (forgot 2 digits!) and am unable to update it from the app or on the web because the erroneous email address cannot be verified. Chat is also disabled until the erroneous email is verified (which it had better not be because it won't be me!).

 

- this is totally my fault

 

 

How can I correct the email address? Is there a human being who can remedy this if I call (can't find a customer service phone number anywhere on the website).

 

Anyone knows how can I remedy this?!


Thank you!

Account Settings
Promotions
  • Mark's avatar
    Mark
    4 years ago

    Hi TT-2022 

     

    You cannot move bonus space to a different account I'm afraid. 

     

    All you can do is swap the emails on the accounts by using a third as a temp one to release the one you want to use - note you will need to reupload things between the accounts etc. 

7 Replies

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  • TT-2022's avatar
    TT-2022
    New member | Level 2
    4 years ago

    Update: discovered that the correct email address already has a dropbox account...I want to move the 100GB from the wrong account to the existing account - how can I do that? Also, d I need to delete the dropbox account with the erroneous email?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Hi TT-2022 

     

    You cannot move bonus space to a different account I'm afraid. 

     

    All you can do is swap the emails on the accounts by using a third as a temp one to release the one you want to use - note you will need to reupload things between the accounts etc. 

  • TT-2022's avatar
    TT-2022
    New member | Level 2
    4 years ago

    Well that's a bummer! I just tried creating another email with the wrong address and it's already in use. I'm terribly annoyed with myself for messing up the email address in the first place. I am also grateful to you for answering so promptly.

     

    UPDATE: I tried what you suggested and that worked, alleluia! It's so much easier transferring data when you have 100gb available vs 2gb! Thanks for your help!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AplusLen, if you don't have access to that incorrect email, as it already exists, then it means that you won't be able to transfer the bonus quota to your own account.

  • Arirat banpavichit's avatar
    Arirat banpavichit
    New member | Level 2
    3 years ago

    I have my Dropbox account and data already. However I paid to another e mail without data. How can I transfer my data 

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