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Payment attributed to wrong account.
Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my professional account with my email address [email removed as per Community Guidelines] This is urgent, please, as a client needs access to my files tomorrow Monday. Thank you for your assistance.
Hi edwardsmay
It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc.
11 Replies
- Mark
Super User II
Hi edwardsmay
It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc.
I was afraid of that. It's a pain, because all was there, and now all has to be restarted.
Thank you anyway for the 'no go' advice, and recommendation. I hope I will succeed in syncing all from that 'main' (i.e. paid-up) account.
If not, I may come back and shout again!Again, many thanks
- Megan
Dropbox Community Moderator
Hi edwardsmay, let's jump right into this!
Other than what Mark already suggested, what you can also do is reach out to our Support, and check if they can provide you with a refund for your charge.
I can't promise that this will be possible, but if they can do that, then you should be able to re-upgrade the account you wanted from the beginning.
I hope this clarifies!
Hi, I had the same problem, but I can´t use the account where my pay was attributed doesn´t exist, the pay was attributed to [email removed as per Community Guidelines] but the correct account is removed
Thank you for your assistance
- Megan
Hi Brodriguez, I hope you're doing well!
Have you tried contacting our Support about this? If not, then could you try using this form to contact our support team for further assistance?
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.
Once you do this and get a ticket ID from our system, you can share it with us so that we can look it up as well.
Keep me posted!
Hi, I've tried using this link you sent me but It takes me to a Support Sistem with only instructions of how change my pay methods and cancell my suscription, It doesn't let me create any ticket ID from your system, every link just takes me to another page with more information of how to do things inside dropbox.
Please Help me, becouse I haven´t been able to turn in some work assignments
- Rich
Brodriguez wrote:
I've tried using this link you sent me but ... It doesn't let me create any ticket ID from your system, every link just takes me to another page with more information of how to do things inside dropbox.
You need to make sure you're not signed in to a Dropbox account, including these forums, or it will limit you to the support options available to a free user. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi, i Tried this last Thursday and the system didn´t give me a ticket number for my request, they just told me "Thanks for comunicate with us, We will respond to your request for help in 1-2 business days" and I haven´t recibed any respond so far.
- Nancy
Hi from me too, Brodriguez!
When creating a ticket, did you insert an email address that you can currently access? If yes, please make sure to check the inbox and spam folder of that email address.
In case you still can't see your ticket at that point, we can log one for you instead and send it over to this email address.
Yes, I gave them my e-mail adress conrrectly. I Checked my inbox and spam folder and there is not answer. Please log a Ticket for me
