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edwardsmay's avatar
edwardsmay
Explorer | Level 3
3 years ago
Solved

Payment attributed to wrong account.

Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my profes...
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  • Mark's avatar
    Mark
    3 years ago

    Hi edwardsmay 

     

    It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc. 

     

     

Brodriguez's avatar
Brodriguez
Explorer | Level 3
3 years ago

Hi, i Tried this last Thursday and the system didn´t give me a ticket number for my request, they just told me "Thanks for comunicate with us, We will respond to your request for help in 1-2 business days" and I haven´t recibed any respond so far.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me too, Brodriguez! 

 

When creating a ticket, did you insert an email address that you can currently access? If yes, please make sure to check the inbox and spam folder of that email address. 

 

In case you still can't see your ticket at that point, we can log one for you instead and send it over to this email address.

  • Brodriguez's avatar
    Brodriguez
    Explorer | Level 3
    3 years ago

    Yes, I gave them my e-mail adress conrrectly. I Checked my inbox and spam folder and there is not answer. Please log a Ticket for me 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, Brodriguez. Please check your email address, when you get the chance, and reply back to me.

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