Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
blackandwhitedoggo
3 years agoNew member | Level 2
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
- 3 years ago
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
dantol86
3 years agoHelpful | Level 6
Same problem here, it's happening to me on Win 7 Ultimate and Win 8.1 machines. I tried Firefox, Chrome, and Edge Browsers. no issues uploading files before on these same machines. The problem seems to be that the memory usage in the browsers slowly jumps to over 2GB in usage during the upload. Once it hits 2.2GB you get the message "there seems to be a problem with your connection" yadda, upload will resume once connection is restored.
NO, the Dropbox Desktop app is NOT an option for me. NO, I will not use it.
Web uploading was fine before. This needs to be fixed.
What's up Dropbox?
dantol86
3 years agoHelpful | Level 6
This is Firefox uploading a 4GB video file. 7.3GB is memory usage. Google Chrome is uploading files as well to Dropbox. 1.7GB of usage. This is on a machine with 64GB of RAM so it can handle it. Win11. This is way too much memory usage for file uploading. Something is wrong with your coding.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!