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blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
3 years ago
Solved

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Everybody,

 

Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

 

Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

 

Regards,
Ben

blueice's avatar
blueice
Explorer | Level 4
3 years ago

Hi Ben

Just tried it and file was uploaded successfully.

Many thanks to you and your engineering team.

 

Best regards

Ced

  • dantol86's avatar
    dantol86
    Helpful | Level 6
    3 years ago

    seems fixed here too as of last night. There's a xx mb of yy mb progress bar while file is uploading and Task Manager is reporting normal usage (about 300mb of RAM) while uploading a file in Chrome vs the 8GB of RAM usage previously.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Thanks dantol86 and blueice!

       

      I'm happy to hear this is resolved. Of course, if there is anyone out there still experiencing these upload issues, please let me know.

       

      Regards,

      Ben

      • CHOA_Admin's avatar
        CHOA_Admin
        New member | Level 2
        3 years ago

        I see several people have had success.  We still see the issue regardless of browser and file size.

         

        Thank you

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