"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Hi CHOA_Admin 

I wanted to check in to make sure you're still experiencing this issue. I've spoken with a few colleagues that believe that this may be a different issue since, as you said, this is happening on files of all sizes.

You can reply here to let me know if you are still receiving this error message when attempting to upload files. If this is the case, would you mind if we reached out to you via email to have our support team look into it?

Regards,

Ben

Yes, the issue is still happening to this day. Filesizes between 1MB to 1GB, same issue on Chrome and Edge. It just will not upload via any browser anymore. I have used the desktop app, but that's not a solution to the problem, just a workaround really.

Hey BierTier, sorry to hear about this.

Have you cleared your browser's cache at all lately? Also, could you try another browser or an incognito window with no plugins or extensions running and let us know how it goes?

If the issue persists, you can also try rebooting your computer and/or router and updating your browser. 

In any case, please keep us posted! 

I am also having this issue. It's been for over 10days now, and nothing I do seems to fix the issue.
I've uninstalled and reinstalled browsers, tried them all, cleared my cache, turned off all extensions, used incognito mode, restarted my computer, and made sure everything is up to date. 
Restarted my internet connection. Everything. It really seems like an issue on the coding end of things.
Dropbox lite app won't upload any of my files either.

This is extremely frustrating, and I need to be able to upload my files.
I've been using your services for over 10 years. This has never been an issue for me before this month.

Thanks for flagging this with us Fuuka - I appreciate the time you took to list the troubleshooting steps you've performed so far as well - great job btw!

Could you maybe send us a screenshot of the exact error you're getting too and clarify your device's OS version? 

Thanks for the fast reply!
My OS is Microsoft Windows 10 Pro

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I didn't see an upload option, so I hosted the screenshot via google drive.

I'm afraid we can't access the link you shared for security reasons Fuuka - you can alternatively use the insert photo option (the camera icon) within your reply's box to attach a screenshot in your response. 

Can you give that a go please?

Oh! No problem, thanks for the walkthrough.

Thanks for the screenshot Fuuka - much appreciated!
 

One last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?  

I've had all firewalls on browsers, and Windows turned off and my problem has persisted.

Hi from me too, Fuuka! Hope you're doing great. 

If possible, I'd like you to take one more step with me and try to connect to another WiFi network on your computer. Are you still having connection issues then? 

If you turn on cellular data on your mobile device, and access the Dropbox website, what do you see? 

Finally, is this issue intermittent or were you unable to upload any files to your Dropbox account over the course of these 10 days?