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blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
3 years ago
Solved

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

Fuuka's avatar
Fuuka
Explorer | Level 4
3 years ago

I am also having this issue. It's been for over 10days now, and nothing I do seems to fix the issue.
I've uninstalled and reinstalled browsers, tried them all, cleared my cache, turned off all extensions, used incognito mode, restarted my computer, and made sure everything is up to date. 
Restarted my internet connection. Everything. It really seems like an issue on the coding end of things.
Dropbox lite app won't upload any of my files either.

 

This is extremely frustrating, and I need to be able to upload my files.
I've been using your services for over 10 years. This has never been an issue for me before this month.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for flagging this with us Fuuka - I appreciate the time you took to list the troubleshooting steps you've performed so far as well - great job btw!

 

Could you maybe send us a screenshot of the exact error you're getting too and clarify your device's OS version? 

  • Fuuka's avatar
    Fuuka
    Explorer | Level 4
    3 years ago

    Thanks for the fast reply!
    My OS is Microsoft Windows 10 Pro

     

    [removed per the Community's Guidelines]

     

    I didn't see an upload option, so I hosted the screenshot via google drive.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm afraid we can't access the link you shared for security reasons Fuuka - you can alternatively use the insert photo option (the camera icon) within your reply's box to attach a screenshot in your response. 

     

    Can you give that a go please?

  • Fuuka's avatar
    Fuuka
    Explorer | Level 4
    3 years ago

    Oh! No problem, thanks for the walkthrough.

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