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blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
3 years ago
Solved

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for flagging this with us Fuuka - I appreciate the time you took to list the troubleshooting steps you've performed so far as well - great job btw!

 

Could you maybe send us a screenshot of the exact error you're getting too and clarify your device's OS version? 

Fuuka's avatar
Fuuka
Explorer | Level 4
3 years ago

Thanks for the fast reply!
My OS is Microsoft Windows 10 Pro

 

[removed per the Community's Guidelines]

 

I didn't see an upload option, so I hosted the screenshot via google drive.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm afraid we can't access the link you shared for security reasons Fuuka - you can alternatively use the insert photo option (the camera icon) within your reply's box to attach a screenshot in your response. 

     

    Can you give that a go please?

  • Fuuka's avatar
    Fuuka
    Explorer | Level 4
    3 years ago

    Oh! No problem, thanks for the walkthrough.

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