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blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
3 years ago
Solved

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

BierTier's avatar
BierTier
New member | Level 2
3 years ago

Yes, the issue is still happening to this day. Filesizes between 1MB to 1GB, same issue on Chrome and Edge. It just will not upload via any browser anymore. I have used the desktop app, but that's not a solution to the problem, just a workaround really.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot Fuuka - much appreciated!
 

One last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?  

  • Fuuka's avatar
    Fuuka
    Explorer | Level 4
    3 years ago

    I've had all firewalls on browsers, and Windows turned off and my problem has persisted.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me too, Fuuka! Hope you're doing great. 

     

    If possible, I'd like you to take one more step with me and try to connect to another WiFi network on your computer. Are you still having connection issues then? 

     

    If you turn on cellular data on your mobile device, and access the Dropbox website, what do you see? 

     

    Finally, is this issue intermittent or were you unable to upload any files to your Dropbox account over the course of these 10 days?

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