Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Liz Falconer's avatar
Liz Falconer
Helpful | Level 6
2 years ago
Solved

"You seem to be having internet issues" error preventing upload on website/desktop app

Hello,

I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via browsers, Chrome and Microsoft Edge and even tried changing the format of the the video. I don't usually have problems uploading files of the size I want to upload, so any suggestions, please?

Edit: I have used 1.7 GB of 2TB storage, so space shouldn't be an issue.

Error Messages
sync
upload
  • Liz Falconer's avatar
    Liz Falconer
    2 years ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

13 Replies

Replies have been turned off for this discussion
Show More
  • Liz Falconer's avatar
    Liz Falconer
    Helpful | Level 6
    2 years ago

    Hi Jay, thanks for this. I'll have to work out where I can access the list you give, but I'll look into it. I haven't changed anything recently and I was able to upload to dropbox fairly easily as recently as Monday. I'll report back when I have had a look...

     

  • Liz Falconer's avatar
    Liz Falconer
    Helpful | Level 6
    2 years ago

    Hi,

    Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

  • DESi2024's avatar
    DESi2024
    Explorer | Level 4
    2 years ago
    My issue was similar to uploading issues being Paused , previously fixed by Engineers and Ben. The internet was working.
    On an Android phone with a data plan and using either the Dropbox App or the Dropbox website my uploads would start , get half way or so through and then report:
    . "Paused upload, Check internet
    Connection.
    My cellular internet connection was fine (tested same files uploaded quickly to Facebook for example). The uploads never started up again even though I tried restart and other solutions already suggested for similar situations.

    I am in a hotel in Fiji with no wifi connection. The Digicel Sim card has a good data plan and I am in the city by the airport (3 bars on 4G).
    I tried turning Off the Wifi on the phone. I thought maybe Wifi is interfering with the cellular data connection. The result with Wifi off was uploading went fast and was reliable again.
    Not sure why! It appears to work.
    Tried changing default battery settings

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!