We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

ticebb's avatar
ticebb
New member | Level 2
3 years ago

zip file creation error

I compressed some files within dropbox creating a .zip file in order to save space and now it won't open. I get 'Error 1: Operation not permitted'. Help.

Create
sync

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ticebb, thanks for bringing this to our attention.

     

    Are you creating the zip file directly on the site, or within the Dropbox folder on your machine?

     

    This will help me to assist further!

  • ticebb's avatar
    ticebb
    New member | Level 2
    3 years ago

    Can I email you this zip so you can help me uncompress it?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No, that's wouldn't be possible for security and privacy purposes.

     

    If you need to decompress a zip file, most OSes can handle this natively via Explorer/Finder.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!