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Forum Discussion

KSCPA301's avatar
KSCPA301
Explorer | Level 3
3 months ago

All of my files/folders are online-only, but they still take up space from my hard drive.

Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders an...
desktop
Storage space
sync
KSCPA301's avatar
KSCPA301
Explorer | Level 3
3 months ago

I cannot uninstall the current version.  A message appears "You cannot move this to trash because it is open"

However, it really is not running, and can't be forced to quit:

 

I am not sure what can be done.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi from me too and thanks for the screenshot and the additional info KSCPA301 - most appreciated. 

Can you open the Activity Monitor on your computer and see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device? 

If you see any, please click on the line that references the process and then the 'X' at the top left of the screen to close it.  

Let us of any updates! 
 

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