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Sue-PSC's avatar
Sue-PSC
Explorer | Level 4
3 years ago
Solved

Also Lost Earned Space - Please help?

Our agency has been successfully using Dropbox for about 11 years. Over that time, we'd added several clients, resulting in "earned storage space".  A couple months ago I suddenly lost all of that ex...
Error Messages
Quota
Referrals
Storage space
  • Jay's avatar
    Jay
    3 years ago

    If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is it possible that you have a backup running on your Dropbox account, which would take up quota?

Sue-PSC's avatar
Sue-PSC
Explorer | Level 4
3 years ago

Hi Jay,

That may be possible, but I can't tell from that screen.  I took a screenshot of the link you gave me. How can I send it to you?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You can paste the screenshot in your next reply, or by clicking the camera icon to attach the image. 

     

    The backup page would show any kind of backup running on your device. If you're not certain, this page will show the breakdown of your quota, including backups.

    • Sue-PSC's avatar
      Sue-PSC
      Explorer | Level 4
      3 years ago
      Jay, I think you've touched on something here! This is what is showing up on the Subscriptions page
      Regular files (1.6 MB)
      Backup (3.5 GB)
      Shared Files (1.3 GB)
       
      Plus you can see the backup impact on my account in this screenshot.  How do I remedy this?
      Shared files (1.3 GB)
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Yes, it looks like you have a backup taking up 3.46 GB on your account. You can delete it from the site by following these steps.

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